VelaCoaching Portal
Your centralized hub for agent coaching, training resources, and performance analytics.
Choose Your Access Level
Select the appropriate view based on your role
Communication Skills
Customer Service Excellence
How It Works
Your journey to leading and coaching your team effectively
Getting Started
Set up your team, define roles, and configure initial settings to get started
Team Dashboard Overview
Access comprehensive performance metrics for your entire team at a glance
Create & Assign Courses
Develop custom training materials and assign them to agents based on performance needs
Monitor Progress & Coach
Track agent development and provide personalized coaching and feedback
Recognize & Motivate
Award achievements and incentives to recognize outstanding performance
Interact with Coaching (Demo)
Find below an interactive demo for Coaching in general.
How-To Guide Video
Watch this helpful tutorial to get started with the team lead features
Learn how team leads can effectively manage courses, track agent progress, and provide coaching through the platform.