Celebrate Your Achievements
View and celebrate all the recognition you've earned over time. The Awards section serves as your personal achievement gallery, showcasing your performance milestones and professional accomplishments.
We know agents want to be recognised for their hard work and achievements. That's where the Awards section comes in. We provide the tools you need to view your recognition, download certificates, and build a portfolio of your professional accomplishments.
What are Your Awards? The Awards section is your personal achievement gallery, offering recognition viewing, certificate downloads, performance documentation, and career development tools to help you celebrate your success and advance your career.
What You Can Achieve
Celebrate your recognition and achievements:
| Achievement Recognition | Performance Documentation | Career Development |
|---|---|---|
| View all your awards | Track performance milestones | Build your professional portfolio |
| Download certificates | Document your achievements | Support career advancement |
| Celebrate success | Monitor recognition patterns | Validate your skills |
Understanding Your Awards
Your awards represent recognition for excellent performance, skill development, and contribution to team success. Each award reflects specific achievements in your role and professional growth.
💡 Tip: Regular review of your awards helps you understand your strengths and track your career progression over time.
Viewing Your Awards
Awards Table
All your awards are displayed in an organised table format showing:
| Column | Description |
|---|---|
| Award Name | Title of the recognition received |
| Category | Type of achievement (Performance, Training, Teamwork, etc.) |
| Date Received | When the award was granted |
| Awarded By | Team lead or supervisor who granted the recognition |
| Achievement Details | Specific accomplishment that earned the award |
| Certificate Status | Whether a certificate is available for download |
| Actions | Options to view details or download certificates |
Why this matters: Understanding your awards helps you identify your strengths, track your achievements, and plan your career development path.
Searching and Filtering Awards
Quick Search
Use the search bar to quickly find specific awards by:
- Award name or title
- Achievement category
- Keywords related to the accomplishment
- Date ranges
💡 Pro Tip: Use the search function to quickly locate specific awards when you need to reference them for performance reviews or career discussions.
Date Range Filter
Filter awards by selecting a custom date range:
- Click on the Date Range selector
- Choose from preset options:
- This Week
- This Month
- Last Month
- Or select custom start and end dates
- Click Apply to filter results
Why this matters: Date filtering helps you track your achievement patterns over time and identify periods of peak performance.
Category Filters
Filter awards by category to view specific types of recognition:
- Performance awards only
- Learning achievements
- Team collaboration recognitions
- Special milestone awards
Sort Options
Sort your awards by:
- Date Received (newest first or oldest first)
- Award Name (alphabetical order)
- Category (grouped by type)
- Awarding Authority (by supervisor or team lead)
💡 Tip: Use sorting to identify patterns in your achievements and understand which areas you excel in most frequently.
Award Details
Viewing Award Information
Click View Award to open detailed information including:
- Complete Award Description: Full details of the achievement
- Performance Criteria: What you did to earn the recognition
- Impact on Team: How your achievement benefited the organisation
- Personal Message: Any personalised feedback from your team lead
Why this matters: Detailed award information helps you understand exactly what you did well and how to replicate that success in the future.
What's Next?
Now that you can celebrate your achievements, explore these related guides:
- 📊 Monitor Your Performance - Track how your achievements relate to your overall performance
- 📚 Track Your Learning - Continue developing skills that lead to more awards
- 📞 Review Your Interactions - Analyse the performance that earned your recognition
- ⚙️ Manage Your Settings - Customise your awards experience
Need Help?
Stuck with viewing your awards? We're here to help!
- 📖 Dashboard Guide - Learn about monitoring your performance
- 📖 Course Tracking Guide - Understand your learning achievements
- 📖 Interaction Analysis Guide - Review your performance insights
Still need assistance?
- Email us: support@botlhale.ai
Was This Guide Helpful?
We're constantly improving our documentation. Let us know how we can make this guide better for you and your team.